Highland Roofing Group FAQ Hub

  • My roof is leaking, does this mean I need it replaced?

    Builder-grade roofs are sometimes installed without meticulous attention to detail, especially in areas prone to leaks. Common problem areas include places where pipes or walls penetrate the roof, often due to improper flashing installation. Additionally, shingles can fail prematurely if the attic is not properly ventilated. Many new homes in the Atlanta area experience leaks within the first ten years, which, unfortunately, is quite common. At Highland Roofing Group, we ensure every aspect of your roof is installed to the highest standards to prevent such issues.

  • How long will it take to install a new roof?

    At Highland Roofing Group, the time to install a new roof typically ranges from 1 to 2 days, depending on the size of your roof and any necessary repairs underneath. We strive to complete our work efficiently while maintaining high-quality standards

  • My house was built less than five years ago, and the roof is already leaking. The builder says they installed lifetime shingles. Why is it leaking already?

     Even with lifetime shingles, leaks can occur if the roof wasn't installed with careful attention to detail. Common issues include improper flashing around pipes and walls, which are frequent leak points. Additionally, inadequate attic ventilation can cause shingles to fail prematurely. It's not uncommon for new homes in the Atlanta area to experience leaks within the first ten years. At Highland Roofing Group, we ensure that every aspect of your roof is installed correctly to prevent such problems.

  • I have a roof leak that just appeared inside my house. When I went into the attic, I saw a piece of wood with signs of rot. How can it be rotten already when I just saw the leak in the house recently?

    Roof leaks can take months or even years to become visible inside your home. Initially, the water seeps in and begins rotting the wood in the attic. Over time, the water may eventually make its way into the interior of the house, especially during heavy rain. Leaks are often detected long after they start and may not be close to the initial point of water penetration due to the way water travels along surfaces in the attic, walls, and ceilings. At Highland Roofing Group, we ensure thorough inspections to identify and address such issues promptly..

  • Is it better to repair my roof or replace it?

    Deciding whether to repair or replace your roof depends on two main factors:


    Age of the Roof: If your roof is approaching 20 years old, it might be more cost-effective to replace it rather than continually repairing leaks.

    Quality of Installation: For roofs under 10 years old that frequently leak, a professional should inspect the installation quality. If the installation is sound and the leaks are isolated, repairs might suffice. However, if there are significant installation flaws, recurring leaks could indicate that a replacement is necessary.

    At Highland Roofing Group, we provide thorough inspections to help you make the best decision for your roof. Contact us for a professional assessment.

  • What if the weather forecast isn’t ideal on the day the work is scheduled? What is your process?

     At Highland Roofing Group, safety is our top priority for both our customers and crews. We continuously monitor weather reports to ensure safe conditions for roofing installations. If high winds or rain are forecasted, we will contact you to discuss any safety concerns and possibly reschedule the work. Your safety and the success of your project are our main concerns.

  • Can a roof leak appear as a water stain on a wall?

    Yes, roof leaks can sometimes cause water stains on walls. Water may enter the house along the roof's edge and travel down vertical walls instead of hitting the ceiling directly. However, leaks on walls can also result from issues with the brick, siding, or stucco façade of the home. A thorough inspection and process of elimination are necessary to accurately identify and solve the cause of the leak. Highland Roofing Group can help you diagnose and address these issues effectively.

  • What safety precautions do you have in place?

    Roofing installation is one of the most dangerous jobs in the construction industry, and we take safety very seriously at Highland Roofing Group. Our trained team supervises the project from start to finish to ensure all safety protocols are followed. We continuously monitor conditions and take necessary precautions to protect both our crew and your property. If you have any questions or concerns, please contact your sales team for a quick response. Your safety and the safety of our team are our top priorities.

  • What are some unexpected costs I should prepare for when a roofer repairs my roof?

    While a roofer should provide a comprehensive quote, some unexpected costs can arise once work begins and the underside of the roof is exposed. One common issue is wood rot under the shingles and felt. If the wood has begun to rot, it will need to be replaced before new materials can be installed. This wood repair usually incurs an additional charge unless the quote includes a set number of wood repairs. At Highland Roofing Group, we aim to provide thorough inspections and clear quotes to minimize surprises.

  • Why does a roof leak?

     A roof leak is typically caused by issues with elements that penetrate the roof line, such as vent pipes, walls, or chimneys, rather than a direct failure of the shingles themselves. The flashing, which bridges the gap between these protrusions and the roof, can fail, leading to leaks. Common leak points include chimneys, vent pipes, and antennas. If not installed correctly, leaks can occur quickly, but it may take time for stains to appear inside the home. Therefore, leaks might go unnoticed for an extended period before becoming visible.

  • How do I know if I need a new roof?

    The primary factor to consider is the age of your roof. If your roof is 20 years or older, it's likely time for a replacement. Additionally, if your area has experienced recent severe weather, it's crucial to get your roof inspected for any damage. Regular annual inspections are recommended to maximize the lifespan of your roof and catch potential issues early. Highland Roofing Group can provide professional assessments to determine if a new roof is needed.

  • Should I repair or replace my roof?

    At Highland Roofing Group, our 25-point inspection will clearly identify all issues, big and small, to help you decide whether a simple repair or a complete replacement is needed. The National Roofing Contractors Association (NRCA) recommends homeowners conduct a roof inspection twice a year. Our thorough inspections ensure you get the most accurate assessment of your roof's condition, helping you make an informed decision for your home. Contact us for a professional inspection and expert advice on maintaining or replacing your roof.

  • It hasn't rained in a week, and suddenly I see what looks like a leak from the roof on my bedroom ceiling. What's going on?

    First, you're not alone! There are several possible explanations for this:


    Leaking Plumbing Pipe: A plumbing pipe in the ceiling might be leaking.

    Condensation: Condensation in the attic could be collecting and leaking, especially with seasonal temperature changes.

    Inactive Roof Leak: An old roof leak might be showing its damage now, even without current rainfall.

    Bathroom Leak: A bathtub or shower could have flooded and leaked to the floor below.

    AC Condensation Pipe: A blocked air conditioner condensation pipe could be causing the leak.

    Highland Roofing Group's expert diagnosticians can help identify and solve the problem, even if it's not roof-related. Contact us for a thorough inspection.

  • Before I get a new roof, what is the best underlayment to use to avoid any future leaks?

    At Highland Roofing Group, we recommend using an ice and water shield for the entire roof. This underlayment, made of polyethylene and rubberized asphalt, prevents water that could slip under the shingles, protecting your interior ceilings and walls. Additionally, we use metal flashings on the valleys of your roof to provide extra protection. These measures ensure maximum defense against leaks and water damage. Contact us for more information on our roofing solutions.

  • My roof has black stains, what does it mean?

    Black stains on roofs are often caused by algae growth on or under your shingles. Prevention is crucial, and our trained exterior inspectors can diagnose the issue and offer solutions. To stop algae, we can install zinc or copper strips near your roof's ridge. Rainwater washing over these strips releases ions that inhibit algae growth. If you're considering a new roof, we recommend algae-resistant shingles with warranties to prevent future problems. Contact Highland Roofing Group for expert advice and solutions.

  • I see some roofs being replaced in my neighborhood. Some neighbors tell me it's great that it took the roofer only one day to install the roof. Others tell me it's great that it took the roofer almost a week to install the roof. How long should it take?

    Great question! A roof is a complex system of detailed parts, and rushing the installation can lead to mistakes and future leaks. Typically, the time required depends on several factors:


    Crew Size: A large crew can complete the work faster; a smaller crew will take longer.

    Roof Size: A roof of 20 squares or less usually takes 1-2 days. Larger roofs (over 20 squares) can take 2-5 days, depending on complexity.

    Attention to Detail: It's essential to install the roof carefully to ensure quality and longevity.

  • How many nails are needed to install a new roof?

    Installing a new roof requires thousands, if not tens of thousands, of nails, depending on the roof's size. When removing the old roof, all nails are removed and none are reused. Proper cleanup is crucial, as old nails can pose hazards. Roofers use magnets to ensure thorough nail removal from the yard, making the process easier if the lawn is mowed beforehand. At Highland Roofing Group, we prioritize meticulous cleanup to ensure your property remains safe and tidy.

  • I have shingles on one side of my house that are hanging over the gutters. Is this normal?

    It sounds like the shingles may have been installed incorrectly. Shingles should only extend past the drip edge of the roof by about ½ to ¾ inch. If they hang too far over the gutters, it can lead to potential issues. Highland Roofing Group can diagnose this during an inspection and make the necessary repairs to ensure your roof is properly installed. Contact us for a professional assessment.

  • I need to re-roof, but the roof has two or more layers of shingles on it already. Do I have to have them taken off?

    Yes, all layers of shingles must be removed before installing a new roofing system. This allows us to inspect the underlying structure to ensure a safe foundation for your new roof. Additionally, removing the old layers prevents unnecessary weight and helps your new roof look better, last longer, and comply with warranty requirements, as many warranties do not cover more than one layer. Contact Highland Roofing Group for a professional re-roofing service.

  • How often should I have my roof inspected?

    The National Roofing Contractors Association (NRCA) recommends inspecting your roof twice a year. At Highland Roofing Group, we offer a comprehensive 25-point inspection as part of our annual maintenance program to ensure your roof remains in optimal condition. Regular inspections help identify and address issues early, extending the lifespan of your roof and providing peace of mind. Contact us to schedule your next roof inspection and keep your home protected.

  • Is it better to replace my roof in the summer or winter?

    n Georgia, the climate allows for roofing projects to be conducted year-round, as extreme temperatures are rare. Therefore, roofs can be replaced effectively in any season. Whether it's summer or winter, Highland Roofing Group ensures that your roof is installed under the right conditions for optimal performance and longevity. Contact us to schedule your roof replacement at a time that works best for you.

  • What's the average price of a new roof?

    The cost of replacing a roof varies significantly based on factors like the roof's size (square footage), pitch (angle of steepness), height (one, two, or three stories), and the type of shingles used. On average, roof replacements typically range from $8,000 to $15,000. Smaller roofs can cost around $5,000, while very large or complex roofs can range from $25,000 to $80,000. Due to these variables, Highland Roofing Group offers free estimates to provide a customized quote for your new roof installation. Contact us to get your free estimate today.

  • What's the difference between three-tab shingles and architectural shingles?

    The difference between three-tab shingles and architectural shingles goes beyond aesthetics. Three-tab shingles are thinner and typically come with a 25-year warranty (some extend to 30 years). Architectural shingles are thicker, offering enhanced durability and a longer lifespan, often warrantied for up to 50 years or more. When choosing your roof, consider the longevity and warranty benefits of thicker architectural shingles. This can be an important factor in your decision-making process. Contact Highland Roofing Group for expert advice on the best shingles for your home.

  • Is price or quality more important when replacing my roof?

    Both price and quality are crucial when replacing your roof, but one should not be sacrificed for the other. Highland Roofing Group offers fair pricing that ensures above-average quality for roof replacements in Atlanta. Investing in a quality roof upfront can prevent costly repairs down the road, which often result from cheap, sub-par installations. Trust Highland Roofing Group to provide a balanced approach, combining competitive pricing with high-quality workmanship for long-lasting roofing solutions.

  • Who is putting on my roof and will it be supervised for quality?

     At Highland Roofing Group, we employ trained, insured, and licensed installation crews to complete your roofing project. Each project is supervised to ensure the highest standards of quality and safety are maintained throughout the process. Our commitment to professionalism and excellence guarantees that your new roof will be installed correctly and efficiently. Contact us to learn more about our installation teams and quality assurance practices.

  • Do you have the proper licensing and certification needed? Insurance and workers' comp?

     Yes, Highland Roofing Group is a reputable, trustworthy, and licensed company. We are committed to being there for your home’s needs today and well into the future. Our sales team will provide proof of licensing and substantial insurance coverage during your initial meeting. This includes protecting you, your family, our employees, company, equipment, and vehicles. We ensure all aspects of the project are covered for your peace of mind. Contact us to learn more about our credentials and how we prioritize your safety and satisfaction.

  • How are the materials delivered?

    We will contact you with delivery information before any materials are dropped off. Our distributors provide a delivery window and follow specific instructions on where to place the materials at your property. This ensures a smooth and efficient delivery process tailored to your preferences. Contact Highland Roofing Group for more information on our delivery procedures and to coordinate your upcoming roofing project..

  • Is it okay to reuse materials when installing a new roof?

     Installing a new roof after removing the old one should involve using all new materials. Some roofers might try to save money by reusing old roofing parts, which can lead to built-in leaks from day one. To ensure the longevity and reliability of your new roof, make sure the contract specifies that new materials will be used. Just like you wouldn’t want old tires on a new car, using old roofing materials on a new roof is not advisable. Contact Highland Roofing Group for quality roofing with new materials.

  • What should I do for my roof after a hail and wind storm?

    After a hail or wind storm, it's crucial to have your roof inspected by a qualified roofer. Damage to shingles may not be noticeable from the ground, especially to the untrained eye. Highland Roofing Group offers professional inspections to identify any hidden damage and ensure your roof remains in optimal condition. Contact us for a thorough assessment and peace of mind after a storm.

  • Is it possible to finance a roof replacement?

    Yes, financing a roof replacement is possible and a practical option for many homeowners. Highland Roofing Group offers various financing programs through Service Finance, allowing you to spread the cost of your new roof over a period of time, subject to lender approval and terms. This approach makes it easier to manage the expense without breaking the bank. A roof should last a lifetime, so spreading the payments over time makes sense. Contact us to learn more about our financing options.

  • Can my insurance company drop me if my roof is old?

    Yes, homeowners insurance companies can change coverage based on home maintenance, particularly the roof. As roofs age, they lose granules and perform less efficiently in storms, making insurers hesitant to cover homes with old, worn roofs. If you receive a letter requesting a roof inspection, Highland Roofing Group can provide an assessment to share with your insurance company, ensuring your home remains protected. Contact us for a professional evaluation of your roof's condition.

  • How can I lower the cost of a roof replacement?

    Lowering the cost of a roof replacement requires careful planning and consideration of several factors:


    Obtain Multiple Quotes: Reach out to several reputable roofing contractors for quotes. Compare them carefully to ensure you're getting a fair deal without compromising quality.

    Choose Cost-Effective Materials: Opt for budget-friendly materials like asphalt shingles, which offer good protection at a lower cost.

    Schedule Off-Peak Times: Roofing companies may offer lower rates during off-peak seasons.

    Explore Financing Options: Look for financing plans, rebates, or tax incentives that can help spread out the cost.

    Maintain Good Communication: Clearly communicate your budget and preferences with the contractor to find cost-effective solutions.

    While cost-saving measures are important, do not compromise on quality. Always work with reputable contractors who prioritize quality and customer satisfaction. Contact Highland Roofing Group for professional advice and affordable roofing solutions.

  • Why should I replace my roof?

    There are several reasons to consider roof replacement:


    Age: Roofs have a limited lifespan. If your roof is nearing the end of its expected life, replacement is necessary to maintain structural integrity and prevent leaks.

    Damage: Severe weather can cause significant damage. Addressing missing shingles, cracked tiles, or extensive wear promptly is crucial.

    Leaks: Persistent leaks indicate underlying issues that may require a complete roof replacement.

    Energy Efficiency: Upgrading to an energy-efficient roof improves insulation and reduces energy costs.

    Property Value: A new roof enhances curb appeal and property value.

    Mold and Mildew: Roof leaks can cause moisture buildup, leading to mold growth.

    Insurance Requirements: Some insurance companies may require roof replacement for adequate coverage.

    For an accurate assessment and professional advice, contact Highland Roofing Group for a roof inspection.

  • How are you tearing the roof off? Will there be a dumpster to catch debris?

     At Highland Roofing Group, we ensure a clean and safe roof removal process. We use tarps to protect your property and have a dumpster on-site to properly dispose of all debris taken from your roof. During your initial meeting, we will discuss your preferences for dumpster placement to ensure convenience and minimal disruption. Contact us for more details on our debris management process and how we maintain a tidy work environment.

  • Who will I be able to contact the day of my project?

     On the day of your project, we will provide you with contact information for a team of professionals who can assist you. Your sales team will be available via call or text and will communicate with you prior to our arrival. Expect to see your sales representative before any work begins and throughout the day to supervise the project. This ensures you have consistent communication and support during the entire roofing process.

  • I have green moss growing on my roof. Should I worry?

     Yes, moss on your roof is a concern. Moss holds moisture against shingles, shortening their lifespan and catching debris, which exacerbates moisture problems. If you notice surface cracks, blisters, curled edges, or worn-off granules on your shingles, you may need a new roof. To get rid of moss and prevent its return, install zinc or copper strips near the roof ridge. Rainwater will wash metal ions down the roof, inhibiting moss growth. Additionally, trim overhanging tree branches to reduce shade and debris. Contact Highland Roofing Group for professional assistance with moss removal and prevention.

  • What if my roof is leaking? I need you now!!

    Our 24-hour emergency service is here to help with any urgent roofing issues. We can schedule an appointment with one of our specialists within 24 hours for a complete inspection to diagnose and fix the problem. Don't wait, as a leak can cause more damage over time. Call Highland Roofing Group immediately for prompt and professional assistance.

  • We just had a storm and my roof is leaking, should I get on my roof and tarp it?

    No, do not get on your roof to tarp it yourself, especially when it is wet, as it can be very dangerous. Highland Roofing Group offers 24-hour emergency repairs to evaluate and provide emergency tarping until a proper repair or replacement can be made. Contact our experts immediately for assistance. Our inspectors will also guide you through the insurance process to return your home to its pre-storm condition. Stay safe and let the professionals handle it.

  • Do I have to file a claim with my insurance company if we had a storm?

    It's recommended to have your roof inspected for damage before filing a claim. Highland Roofing Group offers a comprehensive 25-point inspection to identify any damage. If damage is found, we can guide you through the insurance process. Our extensive experience working with insurance companies ensures you receive the quality work you deserve, completed to your satisfaction. Contact us for an inspection and assistance with your insurance claim.

  • Is my warranty transferable

     Yes, your warranty is transferable. Upon completing an inspection before the sale of your home, we will transfer our workmanship warranty once during its term. Additionally, each manufacturer’s warranty can be transferred as defined by their company. This provides peace of mind for the buyer, ensuring they receive the same great service you experienced as our customer. Contact Highland Roofing Group for more details on transferring your warranty

  • Do I need a manufacturer’s warranty?

     Yes, a manufacturer’s warranty is important as it covers the cost of materials that may be defective. Additionally, it can back up the workmanship if it is not covered under the workmanship warranty. The manufacturer’s warranty and the workmanship warranty provided by Highland Roofing Group complement each other, ensuring comprehensive protection and peace of mind for your roofing investment. Contact us to learn more about the benefits and coverage of our warranties..

  • Which is the best kind of manufacturer’s warranty?

    Manufacturers offer various warranties, typically categorized as original cost, no dollar limit, and prorated:


    Original Cost Warranty: Covers repairs up to the cost of the original product.

    No Dollar Limit Warranty: Recommended as it is not prorated, covering the total cost of repairs to restore the roof completely.

    Prorated Warranty: Coverage decreases over time.

    The no dollar limit warranty is generally the best option for comprehensive protection. Contact Highland Roofing Group for more information on the best warranty for your roofing needs..

  • Is the manufacturer warranty free?

    Highland Roofing Group partners with reputable national manufacturers like Owens Corning, offering some of the best warranties on the market. To qualify for these warranties, we adhere to their installation processes and are often inspected directly by the manufacturer. Each manufacturer provides a free warranty, and you can further protect your investment by purchasing additional coverage warranties. This ensures you receive top-quality materials and reliable protection for your roof. Contact us to learn more about our warranty options and how we ensure your peace of mind.

  • How does a roofer know how to fix a roof leak?

    There is no formal school for roofing in Atlanta; skills are typically learned through hands-on experience or apprenticeships. At Highland Roofing Group, we have developed a system to ensure all our roofers are trained in the best methods to repair roofs correctly. We believe there is a right and wrong way to fix a roof, and our skilled team is equipped to do the job right the first time. Contact us to benefit from our expertise and professional approach to roof repairs.

  • How does a roofer become certified?

    There is no government requirement for roofers in Atlanta to be licensed or certified. Roofers can voluntarily become certified through shingle manufacturer programs, but many choose not to. Highland Roofing Group goes above and beyond, holding certifications with Owens Corning. This ensures that we provide professional and high-quality roofing services. Contact us for certified and reliable roofing solutions.

  • Why Choose Us Over Other Roofers?

    1. Certified and Experienced: Highland Roofing Group holds certifications with Owens Corning, ensuring top-quality materials and installation practices. Our team of skilled professionals brings years of experience to every project.


    2. Comprehensive Services: We offer a wide range of roofing services, including inspections, repairs, and replacements, tailored to your specific needs. Our thorough 25-point inspection process identifies and addresses all roofing issues.


    3. Customer Satisfaction: Our commitment to excellence and customer satisfaction sets us apart. We go above and beyond to ensure your roof is installed correctly and efficiently, providing peace of mind and long-lasting results.


    4. Transparent Communication: We maintain open and honest communication throughout the project, providing clear quotes, regular updates, and detailed explanations of our processes. Our goal is to ensure you are fully informed and comfortable with every step of your roofing project.


    5. Emergency Services: We offer 24-hour emergency repairs to address urgent roofing issues promptly, minimizing potential damage and ensuring your home remains protected.


    6. Financing Options: We provide flexible financing options through Service Finance, making it easier for you to afford the high-quality roof your home deserves.


    7. Local Expertise: As a locally-owned and operated company, we understand the unique roofing needs of homes in Atlanta and the surrounding areas. Our familiarity with local weather conditions and building codes ensures your roof is built to withstand the elements.


    Choose Highland Roofing Group for reliable, professional, and certified roofing services. Contact us today for a consultation and experience the difference of working with a trusted local expert.

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